Frequently Asked Questions

We hope these FAQs answer your questions. You will find more details in Rental Info and How To Reserve, however we invite you to call or email us if you have any other questions or require more details.

I HAVE QUESTIONS AND CONCERNS ABOUT THE IMPACT OF COVID-19.
Please refer to our COVID-19 Updates page. If you still have questions or concerns, please feel free to contact us at 1-866-576-5993 or info@countyholidayhomes.com.

WHEN DO I BOOK?
You may submit a booking request at any time however fall and winter bookings give you the best choice for locations and dates for the next summer. New listings are added during the winter and spring, and bookings do continue throughout the year. Our hosts renew their listings each fall, so if the calendar for your holiday home has not been updated yet, feel free to inquire.

ARE THE CALENDARS UP TO DATE?
The calendars are integrated with our reservation system therefore they are updated as soon as a booking is taken; be aware availability changes very quickly as we are working in real time.

IS THERE A MINIMUM BOOKING PERIOD?
During the high season, the minimum booking period is one week for most properties but we can offer 3 to 6 night rentals at select properties. If it's within a month of your stay and you see that a property still has availability, ask us if it's available for less than a week. During the Low and Winter Season the minimum is 2 nights for most properties and 3 nights for long weekends. There may be some exceptions when there is a last minute cancellation or if there is still availability at the last minute.

LONG WEEKENDS
Long weekend rentals are available at some properties in the summer High Season (July and August). Victoria Day and Thanksgiving are available at most vacation properties.

HOW DO I BOOK A HOLIDAY HOME?
Select a holiday home that interests you, and confirm its availability on the Availability Calendar. You can then book online by following the instructions below the calendar. We use Airbnb as our booking engine so you'll be re-directed to Airbnb to confirm your booking and to make payment arrangements.

HOW DO I MAKE PAYMENT?

We use Airbnb as our booking and payment centre so all payments will be made directly to them using a major credit card. Click here for more details on payment methods accepted by Airbnb.

• If the reservation is made within 2 weeks of your stay, the full amount is due at booking.
• If the reservation is made more than 2 weeks prior to your stay, you'll be offered the 'Pay Less Up Front' option whereby you can pay 50% at booking and the balance about 2 weeks prior to your stay. To qualify for 'Pay Less Up Front', the total stay must be $250 or more, and be booked at least 14 days from the check-in date.
• You'll also be required to provide authorization for a security deposit. Click here for more details about security deposits.

HOW DO I KNOW FOR SURE THE HOLIDAY HOME IS BOOKED IN MY NAME?
We will send you a written confirmation by email.

HOW DO I MAKE CHANGES TO MY RENTAL AFTER IT HAS BEEN CONFIRMED
If you need to make changes, please contact our office by phone or email. This would include changing the number of occupants, adding or removing a pet, adding or removing cleaning and/or linen fees, and adding or removing an early check-in/late check-out.

HOW DO I GET THE KEYS?
The keys will usually be in a lock box beside the door of the holiday home or there may be a combination type entry. You will be advised of the code the week before your holiday.

WHAT ARE THE ARRIVAL AND DEPARTURE TIMES
Unless otherwise noted in your reservation confirmation: Check-in is at either 3:00 PM or 4:00 PM on the day of arrival and check-out is 11:00 AM on the day of departure. Please check your reservation confirmation. This information is also posted at the holiday home.

Most "high season" i.e. summer bookings, start and end on a Friday, Saturday or Sunday.

CAN I BOOK AT THE LAST MINUTE?
Some holiday homes can be rented last minute if there is still availability however we require a 48 hour processing & preparation period from the time that your reservation is accepted until check-in.

WHAT IF I HAVE TO CANCEL?

• For bookings cancelled up to 14 full days prior to the check in date, 100% of the rental amount paid to date will be refunded by Airbnb (not including service fees).
• For bookings cancelled up to 7 full days prior to check in, 50% of the rental amount paid to date will be refunded by Airbnb (not including service fees).
• For bookings cancelled less than 7 full days prior to check-in or if guest decides to leave early after check-in, no refund will be provided. There may be exceptions for extenuating circumstances.

SCREENING PROCESS
We are handling privately owned vacation properties and we need to give the hosts a sense that we are renting to responsible people who are going to treat their property with respect. Think of it as if we are renting out YOUR private home. Any information collected is used for internal screening purposes only.

WHY IS THERE A MAXIMUM OCCUPANCY ON HOLIDAY HOMES?
The number of persons allowed is based on local By-Laws as well as the limitations of the holiday home. For rural properties, for example, it may be necessary to preserve the demands on the water and septic system.

CAN I OR A GUEST BRING A PET?
Holiday homes accepting pets are the only locations where pets are welcome, and you should expect to pay a pet fee. Owners of pets at any non-pet holiday home will be asked to leave with no compensation given for lost vacation time.

Pets are only permitted on the property if they are indicated in the reservation confirmation, approved by the host, and a pet fee has been paid. All pets must be kept on a leash when outside the vacation home and renters are responsible for cleaning up after their pets.

WHAT DO I NEED TO BRING?
Pillows and blankets are always provided and bed linens are provided at some homes, but you may be required to bring your own bed sheets, pillowcases, towels and kitchen linens. Arrangements can usually be made to provide linens, if requested at least one week in advance of your stay; a fee will apply. It is also advisable to bring your own drinking water.

WHO CLEANS THE HOLIDAY HOME?
You do if cleaning service is NOT included with your rental. You are expected to leave the holiday home in the same condition you found it, and cleaning supplies and a check list are provided. The property will be inspected as soon as you depart to ensure that it will be ready for the incoming guests. Failure to clean will result in a charge against your security deposit. Cleaning service can be provided for an additional charge but it should be pre-paid and pre-arranged.

WHAT DO I DO WITH THE GARBAGE?
Instructions for garbage disposal are provided at the holiday home. Failure to dispose of garbage properly could result in a charge against your security deposit.